Welcome to Substori’s Help & Support page! We’re here to assist you with any questions or concerns you may have. Below you’ll find information on common topics and how to get in touch with our support team.
Frequently Asked Questions (FAQs)
1. Orders and Shipping
- What are the shipping options and delivery times?
- We offer several shipping options to meet your needs. Standard shipping typically takes 5-7 business days, while expedited shipping takes 3-5 business days. Please note that delivery times may vary based on your location and the shipping carrier.
- Can I change or cancel my order?
- If you need to change or cancel your order, please contact our support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.
2. Returns and Refunds
- What is your return policy?
- We offer return policy on most items. To initiate a return, Items must be in their original condition and packaging to be eligible for a return.
- How do I request a refund?
- Once we receive and inspect your returned item, we will process your refund to the original payment method. You will receive a confirmation email once the refund is completed. Please allow 5-7 business days for the refund to appear on your account.
3. Account and Payment
- How do I create an account?
- Creating an account is easy! Simply click on the “Sign Up” button at the top of our website and fill in the required information. Once your account is created, you can enjoy faster checkout, order tracking, and more.
- What payment methods do you accept?
- We accept various payment methods, including credit/debit cards, UPI, and other secure payment options. All transactions are processed securely to ensure your information is protected.
4. Product Information
- How do I find the right size?
- Each product page includes a size chart to help you find the perfect fit. If you have any questions about sizing, please contact our support team for assistance.
- What should I do if an item is out of stock?
- If an item you’re interested in is out of stock, you can sign up to receive notifications when it becomes available again. Simply click the “Notify Me” button on the product page and enter your email address.
Contact Us
If you can’t find the answer to your question in our FAQs, our support team is here to help.
- Email: info@substori.com
- Contact Form: Fill out our Contact Form and we will get back to you as soon as possible.
Feedback
We value your feedback and suggestions. If you have any comments or ideas on how we can improve our services, please let us know. Your input helps us serve you better.
Thank you for choosing Substori! We look forward to helping you with all your e-commerce needs